Terms and Conditions
1. Warranty Period
1.1 Private Customers
Andoreja provides a factory warranty of two (2) years for hot tubs, saunas, glamping tents, and geodesic domes purchased for private use. The warranty period begins on the date of transfer of the goods to the buyer. The right to complaint applies only to private use.
1.2 Legal Entities (Commercial Use)
For products purchased for commercial use — including hot tubs, saunas, tents, and domes — a warranty of six (6) months is provided. The warranty is valid only if the product is used in accordance with the manufacturer's instructions. The warranty period begins on the date of transfer of the goods to the buyer.
2. Warranty Conditions
2.1 The buyer is entitled to warranty protection against manufacturing and material defects if the product has been used for its intended purpose and according to the accompanying instructions.
2.2 When ordering kits for assembly, the warranty covers only the supplied components — not the final functionality or installation results.
Important:
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Wooden hot tubs must be installed immediately (maximum storage period: 1 week).
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Barrel saunas and modular units (e.g., tents, domes) must be installed within two weeks of delivery.
3. Damages and Defects Not Covered
3.1 The warranty does not cover defects caused by:
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Improper or negligent maintenance, storage, assembly, use, or repair
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Incorrect installation or unsuitable foundations
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Natural disasters or severe weather (e.g., hurricane, flood)
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Unauthorized modifications or repairs
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Failure to follow care and maintenance instructions
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Insufficient wood or material care
3.2 The warranty excludes natural material characteristics of wood such as:
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Cracks, discoloration, or minor leakage
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Shrinkage or deformation due to environmental impact
3.3 The warranty does not cover:
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Damage to stoves due to freezing water or dry heating
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Fiberglass color changes from water properties or cleaning chemicals
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Water freezing inside hot tubs or tents, including damage to internal equipment
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Normal wear of parts like metal grates or chrome-plated nozzles
4. Buyer Obligations Upon Delivery
4.1 Upon delivery, the buyer must inspect the goods for damage or missing parts in the presence of the courier. Both parties must sign the shipping document confirming the condition of the delivery.
4.2 If damage or shortages are found, the buyer must:
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Notify the courier immediately
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Record the issues in the shipping document
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Take photos of any visible damage
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Ensure that both parties sign the document
4.3 If damage is discovered after the delivery document is signed, a written complaint must be submitted to Andoreja within 7 days. Claims submitted after this period will not be accepted.
5. Resolving Defects
5.1 If the claim is valid, Andoreja will, within a reasonable period of time:
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Repair the product or provide materials free of charge, or
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Replace the defective product with an equivalent item, or
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Issue a full refund (if repair or replacement is not possible)
5.2 For returns, the product must be packed in its original packaging and left in the same location it was delivered to. Andoreja covers the return shipping only if the warranty claim is accepted.
6. Product Variant Updates
Andoreja reserves the right to improve its products (design, technology, materials).
If you previously purchased parts or components and wish to add matching items, contact our support to ensure compatibility.
Our goal is to provide smooth integration and an excellent customer experience. We are happy to assist you in selecting compatible solutions for your sauna, tent, or dome setup.
7. Order Cancellation Rights
7.1 Buyers may cancel their order before production starts without giving a reason.
7.2 To cancel, a written notice (e.g., email) must be sent to Andoreja.
7.3 A full refund will be issued within 14 days from receiving the cancellation request, provided production has not started.
7.4 If the product is custom-made and production has begun, cancellation is not possible, as such items are excluded from the right of withdrawal under consumer protection laws.